Know the Difference
When You Need an Installation — Not a Replacement
This distinction decides which service you are booking, so it is worth stating plainly. Replacement swaps a failed unit where a water heater already stands: same location, same fuel, new equipment. Installation creates the service where it does not exist, or moves it somewhere new.
New construction is installation: the heater's home, its water routes, its venting or wiring, and its drainage are all decided as part of the build.
Additions and conversions of space are installation: a garage apartment, a finished wing, a new primary suite — each needs hot water designed for its distance from the existing system, sometimes with a second unit of its own.
Relocations are installation: moving a heater out of a crawlspace that has flooded, or into a utility room during a renovation, means new lines and new drainage even though the household's hot water 'already exists.'
Fuel conversions are installation: changing from electric to gas or the reverse brings lines, venting, and code questions that a like-for-like swap never meets. If your project sounds like any of these, this page — not the replacement page — is your service.
If your project is genuinely on the border — a failed unit whose replacement you would like to move to a new spot — name both halves when you call. The job is then planned as what it is: a replacement's urgency carried on an installation's scope, with the new location's routes and drainage designed rather than improvised around a dead tank's deadline.